{"id":94354,"date":"2025-01-24T17:37:50","date_gmt":"2025-01-24T17:37:50","guid":{"rendered":"https:\/\/lojaginastica.staging.upwego.pt\/resolucao-de-litigios\/"},"modified":"2026-07-10T23:45:02","modified_gmt":"2026-07-10T23:45:02","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/lojaginastica.staging.upwego.pt\/en\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"\t\t
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Date of Amendment: 24 January 2025<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Shop with complete confidence and transparency.<\/p>

The European Union has launched a portal designed to help consumers lodge complaints relating to disputes in which they are involved. Be On Sport<\/strong><\/a> provides comprehensive information to enable consumers to exercise their right to lodge a complaint with an independent and impartial official body. If you are not satisfied with a product or service we have provided, or with the solution we have offered to resolve the situation, you can access this official portal at https:\/\/ec.europa.eu\/consumers\/odr<\/a> and register your complaint.<\/p><\/div><\/div><\/div>

Alternative Dispute Resolution<\/div>

Alternative dispute resolution offers consumers the opportunity to turn to independent bodies to assist them in resolving or seeking guidance on disputes before taking legal action in the courts. Generally, the procedure works as follows: customers request the intervention of an impartial third party who acts as a mediator between them and the trader against whom the complaint is made. This mediator may suggest a solution to the complaint, impose a resolution on both parties, or facilitate an agreement between them.<\/p>

This concept of alternative dispute resolution may also be known by other names, such as mediation, conciliation, arbitration or a specialised consumer disputes committee.<\/p>

Alternative dispute resolution is generally more accessible, less formal and quicker than traditional court proceedings.<\/p>

Be On Sport<\/strong><\/a> provides information on the websites of some of these organisations that can help consumers put forward their case:<\/p><\/div><\/div><\/div>

CNIACC<\/h3>

CNIACC, National Centre for Information and Arbitration of Consumer Disputes<\/p>https:\/\/www.cniacc.pt\/pt\/<\/a><\/div><\/div><\/div><\/div>

CACCL<\/h3>

Lisbon Centre for the Arbitration of Consumer Disputes<\/p>http:\/\/www.centroarbitragemlisboa.pt\/<\/a><\/div><\/div><\/div><\/div>

TRIAVE<\/h3>

Vale do Ave Consumer Dispute Arbitration Centre\/Arbitral Tribunal<\/p>http:\/\/www.triave.pt\/<\/a><\/div><\/div><\/div><\/div>

CIAB<\/h3>

CIAB, Centre for Consumer Information, Mediation and Arbitration (Consumer Arbitration Tribunal)<\/p>http:\/\/www.ciab.pt\/pt\/<\/a><\/div><\/div><\/div><\/div>

CIMPAS<\/h3>

CIMPAS, Centre for Insurance Information, Mediation and Ombudsman Services<\/p>https:\/\/www.cimpas.pt\/<\/a><\/div><\/div><\/div><\/div>

CICAP<\/h3>

CICAP, Consumer Arbitration Tribunal<\/p>https:\/\/www.cicap.pt\/<\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Data de Altera\u00e7\u00e3o: 24 de janeiro, 2025 Resolu\u00e7\u00e3o de Lit\u00edgios Compre com total confian\u00e7a e transpar\u00eancia. A Uni\u00e3o Europeia lan\u00e7ou um portal destinado a auxiliar os consumidores na apresenta\u00e7\u00e3o de reclama\u00e7\u00f5es relacionadas a lit\u00edgios em que estejam envolvidos. A Be On Sport fornece informa\u00e7\u00f5es completas para permitir que os consumidores exer\u00e7am seu direito de apresentar […]<\/p>\n","protected":false},"author":135648,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-94354","page","type-page","status-publish","hentry"],"yoast_head":"\nDispute Resolution - Be On Sport<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lojaginastica.staging.upwego.pt\/en\/dispute-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dispute Resolution\" \/>\n<meta property=\"og:description\" content=\"Data de Altera\u00e7\u00e3o: 24 de janeiro, 2025 Resolu\u00e7\u00e3o de Lit\u00edgios Compre com total confian\u00e7a e transpar\u00eancia. 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