1. Owner and General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as “GTC”) govern the terms of purchase for products available on the website www.be-on-sport.com, owned by Conbego – Unipessoal, Lda. (hereinafter referred to as “Be On Sport”), a Portuguese company with Tax Identification Number (NIF) 508786398, located at Rua Aníbal Cunha, No. 39, Room 1, 4050-048, Porto, Portugal.

Users who make purchases on the website www.be-on-sport.com fully accept these General Terms and Conditions of Sale and are bound by them, as if they had been drawn up at the time of contracting/purchase.

Reading and accepting these GTC in advance are essential requirements before making any purchase via the website www.be-on-sport.com.

Be On Sport reserves the right to amend the GTC at any time, without prior notice. The GTC will always be available on the website www.be-on-sport.com, allowing users to view or print them at any time.

2. Purchase Process

The purchasing process at Be On Sport is simple:

When you visit the website www.be-on-sport.com, click on ‘Log in or Register’ in the top right-hand corner and fill in the form with your details. Once you have created your account, you will have access to a world of technology full of new products and benefits. You will receive regular emails with the best offers and promotions, you will be able to access your User Dashboard and, most importantly, make your first purchase.

As you browse our website and find the products you want, add them to your shopping basket. We have over ten thousand products available! Don’t miss out on the best deals. Repeat the process and add further products to your basket if you wish. Don’t worry, it’s an online process, and you can change your selection before completing your order.

At the order confirmation stage, please provide a delivery address and a billing address, if different. Choose the payment method that suits you best.

And that’s not all! In the next step, you’ll see a summary of your order. Check for any incorrect information or anything that needs to be added. When you click ‘Checkout’, you’ll automatically receive an order confirmation email, containing details and relevant legal information, such as your chosen payment method and the delivery address you’ve provided. If you spot any inaccuracies, whether in the delivery address or any other aspect of your order, please let us know by calling (+351) 229 578 610 or (+351) 911 089 796.

3. Prices

Prices and terms of sale are for information purposes only and may be subject to change in line with market fluctuations. However, by completing the purchase form, you accept the price quoted and the general terms of sale in force at that time. Once the order has been placed, the purchase is considered finalised and carries all the legal rights conferred upon the consumer. From that point onwards, the prices and terms are binding and cannot be altered without the express consent of both parties. All prices listed on the website include VAT. However, you will see the price and VAT details before finalising your order. Be On Sport reserves the right to change prices at any time, whilst always honouring the price shown at the time of purchase.

4. Payment Methods

4.1 Payment by Credit Card:

• Visa
• Mastercard
• Maestro

You can choose to pay by credit card, which will be processed at the time of purchase. We accept Visa, Mastercard and Maestro cards. We use the SSL (Secure Sockets Layer) system on our website to ensure a secure payment environment, protecting the confidentiality of the information transmitted during the transaction. This method is immediate, convenient and secure. Once you have completed your order, you can make the payment on your bank’s website. Be On Sport will not have access to your personal details. You can link as many cards as you like to your customer account to place orders more quickly. An order paid for by card will remain active for just one hour and will be automatically cancelled after this period.

4.2 Payment by Bank Transfer or Deposit

To use this payment method, you must make a bank transfer to our account for the total order amount (the total amount will be shown before confirmation). Be On Sport will only dispatch the order once payment has been recorded and the amount is available in our bank account. You must state the name of the person or organisation to whom the invoice is to be issued, the order number automatically assigned by the system, and the payee for the transaction:

Account in the name of: Conbego – Unipessoal Lda

Banco Santander: PT50 0018 0003 46066916020 48

Once payment has been made, please send proof of the transaction to our email address info@be-on-sport.com to speed up the process.
If the payment is not recorded within 5 days, the order will expire and be cancelled. Transfers from different banks may take up to two working days to be confirmed, depending on the banking institutions involved. Orders paid for by bank transfer or deposit will be automatically cancelled after five days if payment has not been received.

4.3 Payment by ATM Reference

At Be On Sport, you can pay for your order conveniently and securely using a bank reference number generated at the time of purchase.

Once you have completed the purchase process, you will find the payment details on the confirmation page, and you will also receive them by email. Payments made via Multibanco Reference do not require you to send any proof of payment.

You have 48 hours from the time of purchase to make the payment. Please note that your order will only be confirmed once we have received confirmation of payment.

Payments via Multibanco are only accepted for debit cards issued in Portugal. We recommend this payment method due to its convenience and speed. In the event of a product return, the amount will be refunded to the account from which the payment was made.

4.4 Payment via MB Way

You can choose MB Way as your payment method; to do so, you simply need to have the app installed. When placing your order, select the MB Way payment option, enter your mobile number and, at the same time, authorise the payment directly in the app. Please note that you have only 4 minutes to authorise the payment; if you do not authorise it, the order will be automatically cancelled.

4.5 Payment via PayPal

For your convenience and security, we offer payment via PayPal. When you select this option, you will be redirected to PayPal’s secure website, where you can make your payment quickly and easily using your PayPal account or, if you prefer, a linked credit or debit card. Once payment has been confirmed, you will receive an email notification and your order will be processed immediately.

5. Delivery Costs and Delivery Times

Orders are delivered by DPD and DB Schenker to the address provided by the customer, worldwide for parcels weighing up to 30 kg.

In accordance with Regulation (EU) 2018/302, we currently ship to mainland Portugal and worldwide, including the relevant taxes and the Private Copying Levy (in accordance with Law 62/98 on Private Copying, which levies a charge on all devices with recording capacity and/or internal memory to compensate for copyright).

The exact delivery cost will always be shown at the time of purchase and may occasionally be free during promotional offers.

Once the products have been dispatched from our warehouse (which is not always possible on the same day as the order), the delivery time to mainland Portugal is 48 to 72 working hours, unless delivery is to remote or hard-to-reach areas, in which case the delivery time may be longer.

You can track the status of your order (in progress, invoiced, cancelled, dispatched, etc.) in the “My Account” section of the website www.be-on-sport.com.

If no one is available at the delivery address at the time of delivery, please contact our Customer Support via email at info@be-on-sport.com, via WhatsApp or by calling (+351) 229 578 610 or (+351) 911 089 796.

If, upon delivery of your order, you notice any visible damage to the products or discrepancies with the products received, please note this information on the delivery note and report it to Be On Sport within a maximum of 5 days, by emailing info@be-on-sport.com, via WhatsApp or by calling (+351) 229 578 610 or (+351) 911 089 796. This will enable you to request the return of the affected products and arrange for their replacement or a refund.

6. Warranty

If a product is faulty or defective, the seller must repair it, replace it, offer a price reduction or terminate the contract. The entire process is free of charge in accordance with the manufacturer’s warranty, which is valid for 3 years for new products, 2 years for refurbished products (display items, returned items, etc.) and 1 year for second-hand products (items showing signs of use).

The warranty does not cover defects caused by misuse, damage caused by external factors or tampering by third parties. In such situations, the consumer will be responsible for the costs of repairing and handling the product.

The warranty also does not cover products that have been modified or repaired by the customer or by persons not authorised by Be On Sport, nor does it cover products that are subject to specific contracts.

Other situations not covered by the warranty include incorrect use of products by the customer, or a product fault caused by a component not supplied by Be On Sport.

For further information regarding the warranty, please contact Be On Sport’s Customer Support directly via WhatsApp or by telephone on (+351) 229 578 610 or (+351) 911 089 796.

7. Right of Withdrawal / Returns / Exchanges

7.1 Right of Withdrawal

Be On Sport wishes to inform you that, as set out in the consolidated text of the Consumer Protection Act (Law No. 24/96 of 31 July), there are several options for exercising your right of withdrawal. One of these options is to submit an RMA, to make the returns process quicker and more convenient. We recommend that you use this option to process returns efficiently.

Under current legislation, the customer may cancel the contract without having to justify their decision and without incurring any penalty within 14 days of receiving the products. To do so, the conditions set out in this document must be met.

The consumer is only liable for any reduction in the value of the products resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

However, the right of withdrawal does not apply to contracts relating to:

• The provision of services after they have been fully performed, if the performance begins with the consumer’s express consent and with the acknowledgement that they will lose their right of withdrawal once the trader has fully performed the service.
• The supply of goods or services whose price depends on fluctuations in the financial market which the trader cannot control and which may occur during the withdrawal period.
• The supply of goods made to measure or clearly personalised.
• The supply of goods liable to deteriorate or expire rapidly.
• The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
• The supply of goods which, after delivery and due to their nature, have been inseparably mixed with other goods.
• Contracts where the consumer has specifically requested a visit from the trader for urgent repairs or maintenance; if, during that visit, the trader provides additional services that were not requested by the consumer or supplies goods that are not spare parts necessary for maintenance or repair, the right of withdrawal applies to those additional services or goods.
• The supply of sealed audio or video recordings or sealed software which have been unsealed by the consumer following delivery.
• The supply of daily newspapers, periodicals or magazines, except for subscription contracts for the supply of such publications.
• The supply of digital content not supplied on a tangible medium, where performance begins with the consumer’s express consent and their acknowledgement that they will lose their right of withdrawal as a result.

Once we have received the returned goods, we will refund the amount using the same payment method, following verification of the goods.

7.2 Returns / Exchanges for Private Customers

If, for any reason, you are not satisfied with the product you have purchased (whether because it does not meet your expectations or for any other reason), you may request a refund within 14 days of receipt, at no cost to you, except for returns from the islands, the Azores and Madeira. To do so, log in to the website www.be-on-sport.com, access your customer account and select the relevant order.

Please ensure that all items are returned in their original packaging and in good condition. Otherwise, Be On Sport reserves the right to refuse the return.

If the product came with freebies or gifts, these must also be returned in full (complete product in its original packaging + freebie/gift). In the case of downloadable digital products that have already been activated, the corresponding amount will be deducted from the refund.

We do not accept returns in the following cases:

• The product and/or packaging are damaged.
• The product is incomplete; accessories are missing, or the access codes/passwords are broken or have been tampered with.
• The pre-established specifications have not been met.

Once we have received the product at our warehouses and checked its condition, we will process the refund via the same payment method used:

• Credit Card and ATM Reference: the refund will be credited to your bank account within 48 to 72 hours, or on your next statement if it is a credit card.
• Bank Transfer: you must provide your IBAN via email.

The customer is only liable for any reduction in the value of the products resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

8. Protection of Personal Data

In accordance with Data Protection Act 67/1998, we inform you that the data provided voluntarily when making any purchase, as well as the IP address of the computer from which the purchase is made, will form part of a file maintained by Be On Sport. This data will be used to process your purchase, carry out delivery procedures, and provide after-sales support and customer service.

The IP address is recorded solely for security reasons, in the event of fraudulent use, for example of your credit card. From time to time, we will send you information about our offers, promotions and campaigns, which we believe may be of interest to you.

You may exercise your rights of access, rectification, erasure and objection at any time, by emailing info@be-on-sport.com, specifying “Ref. LPD” in the subject line, or by post to Conbego – Unipessoal, Lda, Rua Aníbal Cunha, No. 39, Room 1, 4050-048, Porto, Portugal.

We would be grateful if you could keep your personal data accurate and up to date, so that the Data Controller (Conbego – Unipessoal, Lda) can fulfil its obligation to maintain and update it accordingly.

The user undertakes to provide truthful information about themselves, assuming full responsibility for any falsehoods and/or manipulation of data relating to third parties. Be On Sport assumes that the data provided by the data subject is accurate and truthful.

9. Jurisdiction

These General Terms and Conditions of Purchase are subject to Portuguese law. In the event of any dispute or conflict relating to the purchase of products via the website www.be-on-sport.com, the parties agree to submit to the courts of the seller’s tax domicile.

We hope you find this information useful and helpful. If you have any further questions or require further information, please do not hesitate to contact our Customer Support team.